Workplace Kindness

Why do people treat others rude when the other is performing a service? If one is on the receiving side of a service, be respectful. People pay for service, sometimes a premium, but at the end of the day we are all human. There is a good chance there might be a multitude of other activities that employee may be wanting to engage in at that moment. For example: spending time with their family, going to the gym, reading, hanging out with friends, going on vacation. The proletarians are the working class. They are the ones at work and at the bottom of the pyramid whose efforts create long term customers who brand themselves with the company while the CEO and his people reap in the benefits. The people at the top are probably under a lot of pressure, but have it better than the ones at the bottom.
These rude situations happen every day. Although one may be a customer, they should drop the ego and sense of entitlement.
A customer walks into the gas station. The clerk asks them how they are doing. The customer ignores the question, “Twenty on pump 5” and walks out. Does the clerk not have a heartbeat or air in their lungs?
Do you think it is easy for a banker to see all the money people are depositing into their accounts? Customers will talk about their houses and their cars. “Cool, awesome, fantastic, I make an hourly wage.”
Maybe a server greets a table “Happy Sunday, I am Michael. Thanks for coming out today.” Then is shut down immediately with “Can you bring us bread now?” Or the server drops something off like a sauce and the customer gives no thanks, just another request. That server is paid really nothing from the company and relies on tips for a living. The restaurant just provides an opportunity for them to make tips.
Then there is the cashier who is trying to engage in a conversation while scanning the items of the customer, but the buyer is too busy looking at the screen to make sure the price is correct and is completely ignoring the cashier’s efforts. Get over the price, you can’t take the money you save with you when you die.
Getting verbally shut down is not fun. The employee gets quiet, does their job, and turns on their negative association switch. Don’t be on the phone when someone is trying to assist  you. Don’t say “You guys”. “It’s not me, it’s the company I work for and the system that is in place. I just work here to survive.”
As a customer, we don’t know anything about the employee. We don’t know their stories which could include choices of good and bad. One could say “If you don’t like your job, find a better one!” “Go back to school.” “Make better choices.” “Search harder for a better job.” Being kind, humble, compassionate, aware, and having a sense of understanding are a few traits that build up emotional intelligence. No one is better than one another. We are all equal and all human. Also make sure to say “Thank You” in a genuine matter. The small acts of kindness are what makes the world go round.

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2 thoughts on “Workplace Kindness

  1. Unfortunately too many people are out of touch with how their actions effect others or they just simply don’t care. Chivalry has been dead for quite while, but what’s really sad is a general lack of basic manners. You’re tired (everyone is so keep it to yourself), work all the time, have to juggle ten things at a time and you don’t get any personal time, but that’s reality for most people and is no excuse to treat people poorly. Suck it up, treat people kindly and do the right thing. I feel for you Mike. The service industry is often a thankless job. We can’t all be Firemen. I’m glad people like you actually put the effort into providing good service and go above and beyond making people feel welcome.

    Liked by 1 person

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